Skip to main content

Your privacy settings

We use cookies to help you with journey planning and relevant disruptions, remember your login and show you content you might be interested in. If you're happy with the use of cookies by West Midlands Combined Authority and our selected partners, click 'Accept all cookies'. Or click 'Manage cookies' to learn more.

Manage cookies

Contact us

Contact an operator if your enquiry is about bus, train or tram services. This includes service issues, lost property and staff.

Contact West Midlands Combined Authority if your enquiry is about corporate strategy and transport development.

You can check online for:

Enquiries about Swift cards

If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West Midlands. You'll need to contact them for help.

Send us an enquiry

Answer some questions and we'll direct you to the right place so we can solve your enquiry.

Start an enquiry

Write to us

Customer Services
PO Box 9421
Birmingham
B19 3TR

Call us

Phone: 0345 303 6760

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Sundays and Bank Holidays, Closed*

Live chat

The live chat button will appear below when this service is available. This will enable you to chat directly to our customer service team.

Message us on social media

Facebook: @TransportForWM
Twitter: @TransportForWM

Complaints Procedure

Learn how we handle complaints at the West Midlands Combined Authority and Transport for West Midlands.

Stay up to date

Receive an email notification when this information changes.

Sign up for updates